ISO/IEC 20000:2011
ISO/IEC 20000:2011 INFORMATION TECHNOLOGY MANAGEMENT SYSTEM ISO/IEC 20000:2011 ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. ISO/IEC 20000-1 (formerly BS15000) is the international standard specifically for IT service management system. The standard identify and manage key processes […]
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